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I hate Continental Airlines. I really dislike using that word... but it's true. I am so frustrated with their complete lack of customer service. I hate to go into the latest saga, but basically they are up to the same no good. One humorous tidbit: they offered me a "customer care kit" that was expired... thus void. Then they didn't have any replacement kits that had valid dates on them, so they directed me to their 1-800 number and basically said "good luck". ICSBs... all of them. Anyhoo, I am not feeling well and want to curl up into a little ball and go to sleep. There is a trend going on here that is not positive. I can't wait until this is over.