Evolution complete. I can say
Evolution complete. I can say that every interaction I've had with carrier service personnel has been complete ass right up until I escalated tot he point were I get the top NOC guys. I can also say that every interaction I've had with carrier service personnel at the top tier NOC level has been wonderful. I need a direct hotline. Long story short, all done. Coffee reload commence!
This is what I try to constantly tell my roommate who always wants to find something out from our DSL people. Anyone who actually knows anything about anything isn’t going to put themselves in a position where they have to directly interface with customers. They’re certainly not going to be on call for customer support at 1AM.
Leave that to the monkeys reading expert system flash cards.
Problem is, she knows less about net stuff than the monkeys (and she’s blonde on top of that) so I’m the one who has to actually make the support calls.
ooooh… don’t let EL hear that! hehe
;)
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